Refund policy

Cancellation / Refund Policy

Effective Date: December 15, 2025

This Cancellation and Refund Policy ("Policy") applies to all purchases made through the Estelle Luxe website (the "Site"). Estelle Luxe is a brand owned and operated by Astrik Labz ("we", "us", "our"). By placing an order with us, you agree to the terms outlined below. This Policy is governed by the applicable laws of India. Our operations are based in Punjab, India.

1. General Terms

This Policy applies to all purchases made through the Estelle Luxe website. Customers are advised to read and understand this Policy carefully before placing an order.

2. Order Cancellation

2.1 Before Shipment

Customers may cancel their order before it has been shipped by contacting our customer support team at info@estelleluxe.in or via WhatsApp chat support at +91 70871 70781.

A refund will be processed to the original payment method within 5–7 business days after confirmation of cancellation.

⚠️ Important: Any advance payment made under Partial COD orders is non‑refundable.

2.2 After Shipment

Orders cannot be cancelled once they have been shipped. Customers may, however, initiate a return or exchange strictly in accordance with our Return Policy. Original shipping charges are non‑refundable.

Before accepting delivery, please inspect the package carefully. If the parcel appears damaged, missing the POD sleeve, or shows signs of tampering, do not accept the delivery.

2.3 Refusal of Delivery

If an order is refused at the time of delivery, the customer will be restricted from using Cash on Delivery (COD) as a payment method for future purchases.

2.4 Partial COD Charges

To offer flexibility and build trust, we provide Partial Cash on Delivery (Partial COD), where a small advance amount is paid to confirm the order and the remaining balance is paid upon delivery.

✅ Partial COD charges are strictly non‑refundable.

The advance amount paid under Partial COD is non‑refundable, even if:

The order is cancelled before dispatch, or
The order is refused at the time of delivery.

This amount is a processing and service fee, not a product deposit, and covers:

Order confirmation handling
Backend and operational resource allocation
Inventory blocking
Packaging preparation
Courier coordination

Why This Policy Exists

Once an order is placed, operational processes begin immediately, including stock allocation, warehouse coordination, packaging preparation, and logistics planning. Even cancellations prior to shipment result in tangible costs.

Treating the Partial COD amount as a non‑refundable service charge allows us to continue offering flexible payment options while maintaining operational sustainability. We appreciate your understanding and support.

3. Return and Exchange Policy

3.1 Eligibility

Items must be unused, unworn, and returned in original condition with all tags, accessories, and packaging intact.
Return requests must be initiated within 24 hours of delivery.
Returns are accepted only for products received in damaged condition.

To process such claims, a complete unboxing video is mandatory. The video must:

Show the unopened parcel
Clearly display the POD sleeve and shipping label
Capture the entire unboxing process without cuts

If the POD sleeve or outer packaging appears missing or tampered with, the order should not be accepted. Single images of damaged products will not be accepted as valid proof.

📩 Contact Method: All return or exchange requests must be made exclusively via email to info@estelleluxe.in.

⏱ Response Time: Our team will respond within 72 hours. Additional information may be requested to process the claim.

3.2 Non‑Returnable Items

Earrings or jewelry that pierces the skin (for hygiene reasons), unless damaged during transit
Custom‑made or personalized items

3.3 Return Process

To initiate a return, please email info@estelleluxe.in with:

Order number
Reason for return
Required unboxing video with shipping label clearly visible

Upon approval, return pickup instructions will be shared. In rare cases where reverse pickup is unavailable, customers may be required to self‑ship the product in original packaging.

Return shipping costs are borne by the customer unless the item was received damaged or incorrect.

3.4 Refunds

We offer cash refunds to the original payment method for approved returns.
Refunds will be processed within 5–7 business days after the returned item is received and inspected.
Refunds will be credited to the same payment method used at checkout.

Original shipping charges are non-refundable unless the return is due to our error (incorrect or damaged item verified via the mandatory unboxing video).

3.5 Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, a cash refund to the original payment method will be processed instead.

4. Damaged or Defective Items

4.1 Notification

Any damaged or defective items must be reported within 24 hours of delivery by emailing info@estelleluxe.in.

4.2 Resolution

Upon verification, we will offer either:

A replacement, or
A cash refund to the original payment method

5. Refund Exceptions

We reserve the right to refuse any return or store credit if:

The product shows signs of use, wear, or alteration
The claim is fraudulent or abusive

Repeated misuse of return privileges may result in denial of future services.

6. Changes to This Policy

We reserve the right to modify this Policy at any time without prior notice. Changes will take effect immediately upon being posted on the Site. Customers are encouraged to review this Policy periodically.